Check My Case

About Valexis

A financial-fraud advisory and case-accompaniment service for people across South Africa hit by crypto-platform scams, fake or cloned brokers and online investment fraud — losses from $1,500.

Understand what happened

Being defrauded online is disorienting — the platform goes quiet, the "account manager" disappears, and it is hard to know what was real. We help you reconstruct the timeline, organise your statements and messages, and see clearly where you stand, all in plain language.

Plan the right next steps

Once we understand your case, we map out your options and the order to act in — what to dispute, which documents strengthen it, and the deadlines that matter. No jargon and no false promises; just a clear path forward that you stay in control of.

Stay protected along the way

We stay alongside you through the process and keep you clear of the "second scam" — we never ask for cryptocurrency, wallet keys or upfront "unlock" payments. The final decision rests with banks and platforms and no outcome is guaranteed, but you never face it alone.

After fraud, you deserve straight answers — not more confusion.

Valexis was built to guide people across South Africa through the aftermath of financial fraud with honesty and care — most often losses to a crypto platform or an investment app that stopped paying out. We explain your situation in plain language, map out your options, and stay alongside you — without false promises or pressure. The final decision always rests with banks, payment providers and platforms, but you never face it alone.

Our Values

Transparency

Clear terms and honest expectations — you always know where you stand.

Confidentiality

Your case and your details stay private and handled with discretion.

Evidence-Led

Every step is grounded in your documents and the facts of your case.

Plain Language

Guidance without jargon — explained so it actually makes sense.

On Your Side

We stand with the person who was wronged, at every step.

Diligence

Careful, methodical review of every detail of your case.

Free case review

Defrauded online? You don't have to face it alone.

Send us the details of your case and get a free, confidential first assessment from people who have seen these situations before.

Check My Case

Scope, Limits and Safeguards

  • Scope of practice

    We act on disputes tied to investment products, online trading services, fake or cloned brokers, crypto-platform scams and unauthorized card charges. Romance and relationship-based scams, messenger-only schemes where funds never reached a regulated platform, e-commerce disputes and purely offline transactions fall outside our scope.

  • Minimum case size

    We engage on matters with documented losses from $1,500. Below that threshold a claim generally cannot be processed.

  • No guarantee of outcome

    No outcome can be guaranteed. Results depend on the specifics of each case, the quality of documentation, timing and third parties outside our control — the final decision rests with banks, payment providers and platforms.

  • Advisory, not legal counsel

    Valexis is an advisory and case-accompaniment service. Content on this site is provided for general information only and does not constitute legal, financial or investment advice. Services are intended for persons aged 18 or older.

  • No upfront recovery payments

    We never ask for cryptocurrency, seed phrases, wallet keys or upfront “unlock” or “release” payments. Any such request is a recovery-scam red flag.