Questions, Answered
What we take on and what we don't, what the first review covers, the smallest loss we can work with, and the requests that should make you walk away.
Frequently Asked Questions
We engage on matters with losses from $1,500 — below that threshold a claim generally cannot be processed. Most of the files we open sit between that floor and $50,000, though larger ones are common. What matters as much as the amount is the paper trail: transfers, statements, account screenshots and your correspondence with the platform.
We're an advisory and case-accompaniment service. We help you document what happened, understand your situation, and guide you through the steps to dispute charges and pursue funds lost to financial fraud. The final decision rests with banks, payment providers and platforms.
Disputes tied to investment products, online trading services, fake or cloned brokers, crypto-platform scams, and unauthorized card charges. Romance and relationship-based scams, messenger-only schemes where funds never reached a regulated platform, e-commerce disputes and purely offline transactions are outside our scope.
Yes. Your initial case review is free and confidential — we look at what happened and explain where you stand, with no obligation.
Less than most people assume. Bank or card statements showing the payments, whatever correspondence you still have with the platform, and screenshots of the account if you can still log in. If pieces are missing, say so — helping you reconstruct what is still available is part of the review, not a condition for getting one.
We read it and come back to you. That first reply sets out what the documents actually show, which routes are still open in your situation, and what the sensible next step is — in plain language, with no obligation to carry on.
No. No outcome can be guaranteed. Results depend on the specifics of your case, the quality of documentation, timing, and third parties outside our control. We're honest with you about what's realistic.
Never. We never ask for cryptocurrency, seed phrases, wallet keys, or upfront "unlock" or "release" payments — such requests are a recovery-scam red flag.
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